Job Title: IT Support Specialist
Location: (Onsite) Washington, D.C
Salary: $65,000 - $85,000
Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal candidate will have a strong background in Office 365 support, troubleshooting, and the implementation of IT policies and procedures. Experience with Microsoft Entra is a plus.
Key Responsibilities:
- Provide first-line support for Office 365 applications, including troubleshooting issues and providing user training.
- Respond to and resolve technical support requests related to hardware, software, and network issues.
- Assist in the development, documentation, and implementation of IT policies and procedures to ensure efficient operations and compliance.
- Support and maintain VOIP systems, including configuration, troubleshooting, and user training.
- Monitor and maintain IT infrastructure, ensuring optimal performance and minimal downtime.
- Collaborate with team members to identify and implement process improvements.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Stay current with industry trends and best practices to continually enhance IT support capabilities.
Qualifications:
- Proven experience in IT support, preferably in a corporate environment.
- Strong knowledge of Office 365, including administration and troubleshooting.
- Experience with VOIP systems and related technologies.
- Familiarity with IT policies and procedures development.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
Nice to Have:
- CompTIA A+, Network+, or Security+ certification.
- Microsoft Entra or related identity and access management knowledge.
- Experience with ticketing systems and remote support tools.
#INNOV2024 #ZRCFSTECH
Click here to apply online
